Frequently Asked Questions
Get answers to common questions.
Common purchase queries answered
Orders and Shipping
You can do this during the checkout process. You can also click the “Account Profile” link at the top of any page and either login or follow the instructions to make a new account.
Call customer service at 1-800-835-4810
Once you’ve placed an order, you will receive an email with details on how to track the status.
All credit card information entered online is securely encrypted. You will have the option to securely store this information on your Pure Value CBD account but this cannot be accessed by anyone else.
We charge sales tax in a number of states in accordance with local laws. The tax rate and laws vary depending on the state that we ship to.
Pure Value CBD currently ships within the United States only at this time.
We will make every effort to ship your order in one package unless an item is backordered.
If you need to swap an item
Returns and Exchanges
At Pure Value, we confidently stand behind our products 100%. We’re so sure our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.
We are sorry if this happens. Please contact us at Info@PureVauleCBDOil.com and together we will make it right.
We are sorry if this happens. Please contact us at Info@PureVauleCBDOil.com and together we will make it right.
39 Nooseneck Hill Rd, West Greenwich, RI 20817; attention return department.
Call customer service at 1-800-835-4810
Call customer service at 1-800-835-4810
Call customer service at 1-800-835-4810